Your information and choices
Privacy Policy
This policy explains how Emerald Coast Tile and Carpet Cleaning collects, uses and protects information when you visit our website, request an estimate, book service or contact our team.
Effective date: September 2, 2026
Information we receive
Information we collect
We collect information you provide and limited technical information generated when the website is used.
Information you provide
This may include your name, phone number, email address, property address, requested service, appointment preferences, photos, messages and other details you submit through forms, booking tools, chat, email or telephone.
Website and device information
Our website and service providers may receive IP address, browser and device type, referring page, pages viewed, approximate location derived from IP address, interaction data and cookie or similar identifiers.
Service and communication records
When you become a customer, we may retain estimates, appointments, invoices, service history, access instructions, communications and information needed to provide or support the requested work.
How information helps us serve you
How we use information
Provide and improve services
We use information to respond to requests, prepare estimates, schedule and deliver services, process communications, provide customer support, maintain records, improve our website and understand which services interest visitors.
Communicate with you
We may contact you about an inquiry, estimate, appointment, service follow-up or another request you initiated. Where permitted, we may also send relevant service information; you may ask us to stop promotional communications.
Safety, security and legal obligations
We may use information to protect customers, properties, our business and website; prevent misuse; comply with law; resolve disputes; and enforce agreements.
Limited service-provider access
How information may be shared
We do not sell personal information for money. Information may be processed by providers that help operate the website and business.
Business service providers
Providers may support website hosting, forms, scheduling, customer communications, analytics, maps, reviews, security, email and business administration. Examples may include WordPress and hosting providers, Housecall Pro, Google services, Contact Form 7 and review-display services.
Legal or business requirements
Information may be disclosed when reasonably necessary to comply with law, legal process, safety obligations, protect rights or property, investigate misuse, or support a business reorganization or transfer subject to appropriate safeguards.
Third-party websites and tools
Booking, maps, reviews, chat and other linked or embedded services may collect information under their own privacy policies. Review those policies before submitting information directly to a third party.
Cookies and retention
Cookies, choices and data retention
Cookies and analytics
The site may use cookies or similar technology for core functionality, security, preferences, analytics, embedded media, maps, reviews, booking and chat. Browser settings can limit cookies, although some features may not work as intended.
Retention and security
We retain information for as long as reasonably needed for the purposes described, including customer service, business records, legal obligations and dispute resolution. We use reasonable safeguards, but no website or electronic transmission can be guaranteed completely secure.
Your choices
You may ask to review, correct or delete personal information we control, subject to legal and operational exceptions. You may opt out of promotional communications and manage cookies through your browser.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Contact us
Questions or privacy requests
Contact Emerald Coast Tile and Carpet Cleaning at 49 Blue Palm Ave, Santa Rosa Beach, FL 32459, by phone at (850) 460-0580, or by email at emeralcoastcarpetcleaning@gmail.com. We may update this policy as our website, services or legal obligations change.